Returns & Shipping
Shipping, Returns & Refunds
Thank you for shopping with URevolution. Many of our products are made to order, which helps us avoid unnecessary inventory and waste. Your purchase also helps support URevolution Magazine and our disability-led publishing work.
Please read this policy before ordering. It explains how shipping, delivery problems, returns, replacements and refunds are handled.
Shipping
Where orders are fulfilled
URevolution works with print-on-demand and fulfillment partners with facilities in the United States and other countries, including Canada, the United Kingdom, Europe and Australia. Your order may be produced and shipped from the facility best able to fulfill it based on the product, stock availability and delivery destination.
If your order contains more than one product, the items may be produced at different facilities and arrive in separate packages. Separate shipments are normal and do not necessarily mean that part of your order is missing.
Processing and delivery times
Most made-to-order products are typically produced within 2–5 business days before shipping. Some products, large orders, specialty products or orders fulfilled by partner facilities may take longer.
Shipping time is additional to production time and varies according to the destination, product and shipping service. The estimated delivery information displayed at checkout or provided with your order should be used as the estimate for that purchase.
Delivery dates are estimates rather than guarantees because carrier delays, severe weather, customs processing and other events outside our direct control can affect transit times.
If we learn that we cannot ship your order within the timeframe stated when you ordered, we will contact you as required by applicable law. Where required, you will be given the option to accept the revised shipping timeframe or cancel the affected unshipped item or order for a refund.
Shipping charges
Shipping charges are shown at checkout before you complete your purchase. Rates may vary according to the items ordered, shipping destination and available delivery service.
Orders may be delivered by carriers including USPS, UPS, FedEx, DHL, local postal services and other regional shipping providers. International orders may pass between more than one carrier before final delivery.
Tracking
When tracking is available, you will receive tracking information after your order ships. Tracking may take a short time to begin showing movement after the shipping label is created.
If your order is split into multiple shipments, you may receive more than one tracking number.
International orders, customs and import charges
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country. Unless checkout specifically states that these charges are included, any such charges are the responsibility of the recipient.
Customs processing may also extend delivery times.
Lost or Missing Packages
Packages that have not arrived
If your package has not arrived by its estimated delivery date, first check the tracking information for updates. Carrier delays can sometimes occur after an estimated delivery date.
If the package still does not arrive, please contact URevolution as soon as possible. Claims for packages believed to be lost in transit must be submitted to us within 30 days of the estimated delivery date.
If a package is confirmed lost in transit and the claim qualifies, we will offer an appropriate remedy, which may be a replacement or refund.
Tracking shows delivered, but you cannot find the package
If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, household members or neighbors where appropriate and contact the carrier first, as carriers can often provide additional delivery information.
You should also contact URevolution promptly so that we can review the order and available tracking information. Please report the issue within 30 days of the recorded delivery date.
A carrier's delivery confirmation does not automatically establish that a refund or replacement is due, but we will review the circumstances and any rights you may have under applicable law.
Incorrect or incomplete shipping addresses
Please check your shipping address carefully before placing your order.
If an order is returned because the address supplied with the order was incorrect or incomplete, or because the shipment was unclaimed, additional shipping charges may apply if you ask us to send it again.
If the delivery problem resulted from an error by URevolution or our fulfillment provider, you will not be charged to correct it.
Returns, Replacements & Refunds
Made-to-order products
Most URevolution products are produced specifically for you after you place your order. Because these products are made to order, we generally do not accept returns or exchanges because you changed your mind, ordered the wrong size or selected the wrong color.
Please review product descriptions and size guides carefully before ordering.
This does not affect your rights if the item is defective, damaged, misprinted, materially different from what you ordered, or if applicable law gives you additional rights.
If your product is damaged, defective, misprinted or incorrect
Please contact us if:
- your product arrives damaged;
- the product has a manufacturing defect;
- the print or embroidery is materially defective or misprinted;
- you receive a different product from the one you ordered;
- the product was manufactured in the wrong size or color compared with your order; or
- part of your order is missing.
Please report these problems within 30 days after receiving the affected item.
If the claim is approved, we will normally offer a replacement at no additional charge or a refund, as appropriate to the circumstances and applicable law.
Photos and evidence
For damaged, defective, misprinted or incorrect products, please provide clear photographs that allow us to identify the product and understand the problem. Depending on the issue, this may include:
- a photograph showing the whole product;
- a close-up of the damage, defect or printing problem;
- the size or product label where relevant; and
- the packaging where the packaging itself was damaged.
We may request additional information reasonably necessary to investigate the claim.
Photographs are not required for claims where photographs would not reasonably demonstrate the problem, such as a package that was never delivered.
Do not return defective items unless we ask you to
Please do not send an item back to the return address printed on the package without contacting us first.
For many qualifying damaged, defective or misprinted products, no physical return is required. Sending an item back without authorization may delay resolution of your claim and may result in the item being sent to a fulfillment facility that cannot process your customer-service request.
If a physical return is required, we will provide the correct return instructions and address.
Wrong Size, Wrong Color or Change of Mind
Because most products are made specifically after an order is placed, we generally do not provide refunds, returns or exchanges where:
- you ordered the wrong size;
- you selected the wrong color or product variant;
- the item fits differently from your personal preference but matches the product and size ordered; or
- you simply changed your mind after the item was produced or delivered.
A product that was manufactured or supplied differently from what you actually ordered is not treated as a wrong-size or change-of-mind return and should be reported as an order problem instead.
Where applicable consumer law gives you a right to return or cancel a purchase despite the made-to-order nature of the product, we will comply with that law.
Customized and Personalized Products
Products customized or personalized for an individual, company or organization generally cannot be returned because of buyer's remorse, sizing preference or a change of mind.
They remain eligible for an appropriate remedy if they arrive damaged, defective, incorrectly manufactured or materially different from the approved order, subject to this policy and applicable law.
Sale and Promotional Items
Purchasing an item at a sale or promotional price does not remove your rights if the item is damaged, defective, misprinted, incorrect or otherwise qualifies for a remedy under this policy or applicable law.
Sale and promotional items remain subject to the same made-to-order restrictions on buyer's-remorse, wrong-size and wrong-color returns described above.
Gift Cards and Digital Products
Gift cards and downloadable or digital products are generally non-returnable and non-refundable once issued or supplied, except where required by applicable law.
Health, Hygiene and Sealed Products
Certain sealed health, hygiene or personal-care products may not be eligible for a voluntary return after the seal has been broken where returning the product would create a health or hygiene concern.
This restriction does not remove any rights you may have if the product itself is defective, damaged, incorrect or otherwise protected by applicable law.
Refunds
When a refund is approved, URevolution will issue it to the original payment method unless applicable law requires another method.
We aim to initiate approved refunds within 5 business days after approval. Your bank, card issuer or payment provider may require additional time to post the credit to your account.
For an approved claim involving a damaged, defective, incorrect, misprinted or lost item, you will not be charged a restocking fee.
Where a refund is legally required because we cannot ship merchandise within the applicable promised timeframe and you cancel the unshipped order, the refund will include the amounts required by applicable law.
Return Shipping Costs
For an approved defect, damage, misprint or fulfillment-error claim, you will not be required to pay return shipping where we require the product to be returned.
For a return that URevolution voluntarily agrees to accept even though the product is not defective and no legal right of return applies, we will tell you before you return the product whether you are responsible for return shipping or any other applicable charge.
Do not send a return until you have received return instructions from us.
Exchanges
We generally do not offer size or color exchanges for correctly produced made-to-order products.
If the wrong item, size or color was produced compared with what you ordered, please report it as an order problem. If the claim qualifies, we may replace the product with the correct item at no additional charge.
Gifts
If an item was purchased as a gift, any approved monetary refund will normally be returned to the original payment method used to place the order. If appropriate, we may offer another remedy where agreed with the purchaser and permitted by law.
How to Request Help
To report a delivery problem, damaged or defective product, incorrect order, or request a refund or replacement, please use our contact page.
Please include:
- your order number;
- the email address used for your order;
- a description of the problem; and
- clear photographs where relevant.
Please contact URevolution, rather than the company shown as the manufacturer or fulfillment facility on your package. URevolution is the retailer responsible for handling your customer-service request.
Your Legal Rights
This policy describes URevolution's standard shipping, return and refund practices. Nothing in this policy is intended to exclude, restrict or modify any consumer right or remedy that cannot legally be excluded or restricted under applicable federal, state or local law.
If applicable law provides you with greater rights than this policy, those legal rights will apply.
Last updated: October 1, 2026.
