Returns & Shipping
Thank you for shopping with us! Your purchase supports our disability inclusion magazine and its mission. Please read very carefully our shipping, exchange, and return policy.
We use a number of suppliers across the U.S. - and sometimes, Australia, U.K and Europe. Your items will ship from any of those locations, depending on what you order and your delivery address. This means you may receive your order in multiple shipments. If you've seen only some of your items arrive, chances are the others are on their way.
You can track the status of your order by using the chat box in the right bottom corner of our site. On average your items will take between 5 and 10 days to make and then ship to you. This will depend on what you order and where you live.
URevolution uses a variety of shipping partners including DHL, FedEx, USPS and UPS to deliver our products to customers worldwide. Your shipping rates are calculated at a discounted price using these services.
If your package has not been delivered within 30-days of being fulfilled (i.e. a shipping label has been created) we will consider it lost in transit (unless tracking shows otherwise).
If our courier's tracking shows that your package has been delivered, but you believe it has not been, you must notify us within 30-days of the reported delivery date.
Our lost packages policy lasts 30-days. If 30-days have gone by since your reported delivery date we can’t offer you a replacement item.
Our products are printed and processed by humans only at the time you order them. Therefore, even though we strive to have a 100% error-free production rate, there is an issue on rare occasions.
If you experience a problem with your order, you are in safe hands. We will send you a free replacement for any of the following reasons:
- Wrong order received ( e.g., size, color, print )
- Lost in transit ( 30-days after shipment )
- Faulty items ( e.g., seams destroyed, poor print quality )
To help us process your refund request quickly, please provide images for your claim. These should be of the entire product, the size label, and a close-up of the fault or damage to the item. We cannot process a return or refund request without images of the item.
Our returns policy lasts 7-days. If 7-days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
No Returns will be accepted, under any circumstances, without the ORIGINAL packaging. There are no exceptions to this.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Sale items
- Customized products (e.g. products branded with corporate or organization logos)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer or shipping from address.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Any item that shows evidence of use
- A "change-of-mind" request will be accepted in accordance with the prevailing law at the customer's billing address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send us a message on our contact page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We reserve the right to only replace or refund items if they are defective or damaged.
We only exchange an item for an identical version of what you ordered (same product, same size, same color etc.) If you need to exchange your purchase for the same item, send us a message on our contact page.
If we accept your request to return items because of a change-of-mind or wrong-size ordered, and where the merchandise is found to be in as-new condition on return, a 20% re-stocking fee will be deducted.
If you have made an error in your order and would like to exchange for another size or color, send us a message on our contact page.
For Change-of-mind returns, the customer is liable for freight charges, delivered by our preferred transport carrier.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.
URevolution® uses several product providers to manufacture your orders. To return your product, send an email to firstname.lastname@example.org so that we may confirm the return address (this may or many not be the received from address on your package).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.