FAQ - URevolution

FAQ

HELLO AND WELCOME!

Please check out our FAQ below, covering everything from shipping to custom work to sending us design ideas. If you have a question that's not answered here, feel free to ask.

 

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Who are you?

URevolution® is a black, disabled, woman-owned business on a mission to tell better stories about life with chronic illness or disability. We're a husband-and-wife team who run a magazine that empowers disabled people to tell their own stories. Our shop supports this work.

Where and how are your products manufactured?

Our products are primarily produced in the US and the UK from locally made and imported materials. We use a variety of suppliers to print and ship your order only when it's placed. This helps us to be more sustainable and not stock a bulk of inventory that could go to waste.

Why don't you have 4XL+ for every item?

We work with a variety of suppliers to source our garments, most of whom don't carry the range of sizes we'd like. We have been able to find some suppliers who carry up to 5XL, and so you'd find there is a mix of sizes across our product line. We are currently bringing on additional suppliers who can provide 6XL+. We reocognize as a team of two people living with chronic illness and disability that we can't move fast enough here, but believe us when we say we are working towards it!

Why are your plus sizes separate from other sizes?

When we first opened in 2018, our plus size clothing was not listed separately from other sizes. However, over time, we received a growing number of complaints and criticisms from visitors saying we were not offering plus sizes (even though we were).

After speaking with an experienced plus-size expert in the clothing industry, we realized one reason people complained about our lack of plus sizes was that they couldn't find them. This is why they are now listed in multiple places within the store.

How can I track my order?

We ship packages Monday to Friday. We are closed Saturday and Sundays and all major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we can the following business day. You can instantly track your order using the chat feature to the bottom right of our site.

Do note that because we use multiple suppliers for our products, you may receive your items in multiple shipments. If you've received only a portion of your order, chances are, the rest of your items are on the way.

Will you notify me when my order ships?

Once your order ships, you'll receive an email confirmation with a tracking number. If it's outside of our expected processing window and you still don't see it, you may need to check your junk mail folder before contacting us. You can also track your order using the chat feature our site by entering the order number (please use all caps).

Unfortunately, USPS isn't required to scan all First-Class and Priority shipments upon arrival at each destination, which means the tracking info can be somewhat unreliable. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package.

Tracking shows my order is Delivered, but I haven't received it?

Sometimes tracking information is updated by carriers before delivery, so your package may arrive in the next day or so. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package.

If you're still waiting for your package, please feel free to contact us, and we'll do our best to help provide an update.

I already made my order. Can I change it?

Unfortunately, we are unable to make any changes to orders after they've been placed. We ask that you double check the color and size options you've selected in your cart before submitting your order. If you have questions about placing an additional order, please contact us as we may be able to help you, but sadly, no promises!

I forgot to add a coupon code to my order. Can you apply it to the order for me?

Oops! Unfortunately, we aren't able to apply coupon codes after an order has been placed. If your coupon code has an expiration date—please contact us. In some cases, we can extend codes or provide you with a code for your next order.

Can I change my Shipping Address after my order is placed?

We typically cannot make any changes to orders once they have been placed. If you contact us immediately, we'll do our best to help, but sadly, no promises!

Can I change the shipping service I selected after my order is placed?

Unfortunately, we are unable to make any changes to orders after they've been placed.

I already placed an order. Can I cancel it?

Unfortunately, we cannot make any changes to orders after they've been placed, even cancelations. If you contact us immediately, we'll do our best to help, but sadly, no promises!

Can I return my order?

We only accept returns if you have received a wrong order ( e.g., size, color, print ), the order was lost in transit ( 30-days after shipment ), or there was a fault ( e.g., seams destroyed, poor print quality ). Please see the Returns & Shipping page for details.

My order is being sent as a gift. Will the package include a gift receipt?

No worries, we never include pricing on any of our pack slips (we've got your back!).

Can I include a gift message with my order?

Not at the moment, but we are working on it.

Sales Tax

URevolution is required by law to charge sales tax on orders that are shipped within the US. These taxes vary on a state-by-state basis.

How do digital gift cards work?

Good question! Once your order has been processed, we'll email you the digital gift card. You can then forward it to the lucky recipient (or print it out for 'em). Digital gift cards are non-refundable and only redeemable in our store.

In what denominations are your gift cards available?

We offer digital gift cards in the following values: $25, $50, and $100.

I placed an order for some of your products AND a gift card, but I haven't received my gift card confirmation email. Can you help?

Of course! Your digital gift card confirmation code will be emailed to you once the rest of your order has been processed and is complete.

Can you send me a physical gift card?

Unfortunately not. All of our gift cards are digital-only.

How do I redeem my gift card?

During the checkout process, you'll see a box where you can enter your gift card information. Suppose your gift card covers the total value of your order. In that case, you can continue through the checkout process, confirm your order, and you're finished! Any balance on your gift card will remain available towards a future purchase.

If your gift card doesn't cover the full value of your order, don't worry! You'll be able to pay the open balance by credit card or one of our other payment options.

How can I check the remaining balance on my gift card?

You can check the balance of your digital gift card here.

Can you customize colors or change a word on something for me?

We take custom orders, for a little extra. If you'd like to customize one of our items, contact us.

I have a genius design idea for one of your products, can I send it to you?

We would love to hear your design ideas, and we are looking for more artists to collaborate with! Contact us to start a conversation.

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