FAQ

URevolution® is an independent disability-led media, lifestyle and e-commerce brand challenging how disability and chronic illness are represented.

URevolution was co-founded in 2018 by Brendan McDonald and Corinne Gray. Today, through honest storytelling and bold products, URevolution works to put disability where it belongs: within the broader conversation about human diversity.

Many of our products are made to order through print-on-demand and fulfillment partners with facilities in the United States and other countries, including Canada, the United Kingdom, Europe and Australia.

Your order may be produced and shipped from the facility best able to fulfill it based on the product, stock availability and delivery destination. Making products to order also helps us avoid holding unnecessary inventory that could go to waste.

We work with a variety of suppliers to source our garments, and not all of them carry the full range of sizes we'd like. We have been able to find some suppliers who carry up to 5XL, so you'll find a mix of sizes across our product line.

We're continuing to look for suppliers who can offer 6XL+ options. Expanding our size range depends partly on what suitable garments and production partners are available, but improving size inclusivity remains important to us.

When we first opened in 2018, our plus size clothing was not listed separately from other sizes. However, over time, we received a growing number of complaints and criticisms from visitors saying we were not offering plus sizes (even though we were).

After speaking with an experienced plus-size expert in the clothing industry, we realized one reason people complained about our lack of plus sizes was that they couldn't find them. This is why they are now listed in multiple places within the store.

When tracking is available, you'll receive tracking information after your order ships. It may take a short time for tracking to begin showing movement after a shipping label is created.

Most made-to-order products are typically produced within 2–5 business days before shipping, although some products and orders may take longer.

Because we use multiple fulfillment partners, items from the same order may be produced at different facilities and arrive in separate packages. If your order is split, you may receive more than one tracking number.

When tracking is available, you'll receive tracking information after your order ships. It may take a short time for tracking to begin showing movement after a shipping label is created.

Most made-to-order products are typically produced within 2–5 business days before shipping, although some products and orders may take longer.

Because we use multiple fulfillment partners, items from the same order may be produced at different facilities and arrive in separate packages. If your order is split, you may receive more than one tracking number.

If tracking shows your package was delivered but you can't find it, first check the delivery location, household members or neighbors where appropriate, and contact the carrier, as they may be able to provide additional delivery information.

Please also contact URevolution promptly so we can review your order and the available tracking information. Delivery issues should be reported within 30 days of the recorded delivery date.

A carrier's delivery confirmation does not automatically mean that a refund or replacement is due, but we'll review the circumstances and any rights you may have under applicable law.

Because many of our products are made to order and can move into production quickly, we generally can't guarantee changes after an order has been placed.

Please contact us immediately if you've made a mistake and we'll check whether the order can still be changed. Once production or fulfillment has begun, changes may no longer be possible.

Please double-check your product, size, color, and shipping details before completing your order.

Oops! Unfortunately, we aren't able to apply coupon codes after an order has been placed. If your coupon code has an expiration date—please contact us. In some cases, we can extend codes or provide you with a code for your next order.

Please check your shipping address carefully before placing your order.

If you notice an error after ordering, contact us immediately and we'll check whether the address can still be changed. Once an order has entered production or fulfillment, a change may no longer be possible.

If an order is returned because the address supplied was incorrect or incomplete, or because the shipment was unclaimed, additional shipping charges may apply if you ask us to send it again.

We generally can't guarantee changes to the shipping service after an order has been placed, particularly once it has entered production or fulfillment.

If you contact us immediately, we'll check whether a change is still possible.

Unfortunately, we cannot make any changes to orders after they've been placed, even cancelations. If you contact us immediately, we'll do our best to help, but sadly, no promises!

Most URevolution products are made specifically for you after you order, so we generally don't accept returns or exchanges because you changed your mind, ordered the wrong size or selected the wrong color.

If your product arrives damaged, defective, misprinted, materially different from what you ordered, or was manufactured in the wrong size or color compared with your order, please contact us within 30 days after receiving it.

Lost and missing packages have separate reporting requirements. Please see our Returns & Shipping policy for full details, including reporting deadlines, replacements, refunds and any rights you may have under applicable law.

Please don't send an item back unless URevolution has provided return instructions..

No worries, we never include pricing on any of our pack slips (we've got your back!).

Not at the moment, but we are working on it.

URevolution is required by law to charge sales tax on orders that are shipped within the US. These taxes vary on a state-by-state basis.

Good question! Once your gift card has been issued, we'll email it to you. You can then forward it to the lucky recipient or print it out for them.

Digital gift cards are only redeemable through URevolution and are generally non-returnable and non-refundable once issued, except where required by applicable law.

We offer digital gift cards in the following values: $25, $50, and $100.

Of course! Your digital gift card confirmation code will be emailed to you once the rest of your order has been processed and is complete.

Unfortunately not. All of our gift cards are digital-only.

During the checkout process, you'll see a box where you can enter your gift card information. Suppose your gift card covers the total value of your order. In that case, you can continue through the checkout process, confirm your order, and you're finished! Any balance on your gift card will remain available towards a future purchase.

If your gift card doesn't cover the full value of your order, don't worry! You'll be able to pay the open balance by credit card or one of our other payment options.

You can check the balance of your digital gift card here.

We take custom orders, for a little extra. If you'd like to customize one of our items, contact us.

We would love to hear your design ideas, and we are looking for more artists to collaborate with! Contact us to start a conversation.